Ordered a raspberry macaron candle and i got this. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, Do your best to address the case and see it resolved, then move on to making more sales. Please a lot of us depend on this income to survive. Thanks for any feedback. Why not promote posh as a great place to shop?? I sent the package back but I didn't put the return label on it I sold boots on poshmark . Let me know if you have any questions! We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. ; Select Done. At this point I dont care if I get them or not, Id just like a refund. ; On the web. A disturbing experience made me question whether this wildly popular shopping website is really safe. I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. Note, this doesn't opt you into Poshmark-related emails. Hi. She recently sent me an offer for her other jacket listed. I once had a buyer open a case stating that the jeans were missing a rivet. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. Select Edit to edit an address or select Add Address to enter a new address. If you like what you read, you can support the blog by buying me a hot cocoa. A cancellation occurs before the item is shipped out. Select your profile picture at the top-right of the page. I ordered a bundle of 5 items from a seller. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. Press J to jump to the feed. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! Check it out, here! All returns must be shipped back within 5 days of approval to be eligible for a refund. This baffles me. You bear all risks associated with any such transactions. Or is it just dropping it into the blue mail boxes they have? What can do to make sure you are heard and try to win the case? They are even lower at their discount stores. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. I open a case on Posh immediately and supply photos. However, a buyer cannot request a return because the item didnt fit or they changed their mind. An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. . Examples of reasons that dont qualify for a return: The buyer changed her mind about the item. Cases typically take 1-2 days to resolve. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Additionally, you can look out for ongoing promotions and deals. Otherwise, all sales are final. Welcome to #thePoshLife, a blog by Poshmark! Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. After two days at a jewelry store, it was fixed. If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . Of course they denied my return request. Create an account to follow your favorite communities and start taking part in conversations. Seems pretty rotten for the seller who sent a significantly more expensive item. Because I believe you deserve to spend more time making money than stressing about it. It's now June 24. Ive emailed them asking and their only response is well check in on it. Sold by shortyx06. No not at all, the candle is sitting on my dining room table Lol. I just purchased a bag and the seller accepted my offer within an hour. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. We will be monitoring and actioning them, we are here to listen. Press question mark to learn the rest of the keyboard shortcuts. One buyer from Mercari was super responsive and friendly to fixing the situation. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. I need poshmark to resend me mailing labels on items that were accidentally sent. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! Take a deep breath (or two or three) and collect yourself. I had the same thing happen to me and I couldn't see tracking when the item was re-shipped, it just got delivered about 2 weeks later. No. Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. The buyer said, "The sizing/fitting is very weird. Has this happened to anyone else before? The price was discounted and from the good past experience, i decided to buy it. And follow these tips to avoid cases and these tips to protect yourself in the future. 2,465 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. To do this, in the app, select the three dot menu (.) Click here for details. Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim And most importantlywhat should I do?! Ive made over $90,000 selling clothes on Poshmark. Pin it on Pinterest to save for later! SHOPPERS BEWARE: I bought something from Poshmark and the seller sent me a different item (and sent another buyer my item). Ships from United States. The seller on Poshmark mailed my package to the wrong address and usps is sending. Opening a case is the ONLY way to do this properly. Per Poshmark policy, items cannot be returned because they dont fit. Just be patient and try to focus on other aspects of your business in the meantime. Can anyone tell me if theyre going to refund the cost of the shipping I paid or if I lose that? This is my daughter first time ordering from Poshmark . Here's the exact verbiage from Poshmark's return policy: Response: Im sorry the item did not work out for the buyer. I am going through that now unfortunately. Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. Press J to jump to the feed. Especially if the buyer is being rude to you. Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . I bought a nice coat from a poshmarker in the past. Something went wrong." I've contacted Poshmark support, but I have not heard from them. The seller puts whatever they want in the package. After that poshmark even will put a charge to you for the shipping label. Poshmark does not have a direct messaging system between buyers and sellers (although there is a workaround), so if there are any disputes or problems, you typically go to Poshmark first, they are in control-in the drivers seat with you and the seller in the back seat. She is such a sweet seller and I would not want her to take a loss on any of her funds. While I do like the item she sent I was really looking forward to getting the turtle neck sweater I ordered. Happened to me too. Each time I just try to think beyond that incident and not feel less of myself based on this open case which does not represent the whole person that I am. Sellers have more time here than buyers, and there are many reasons why they might cancel a sale. I have only bought a few things off Posh and had good luck. So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. She immediately dropped the case and I was paid out with no delay. 2. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Select the order. That is when Paypal releases money to seller..so if there is a problem, notify immediately. Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. Whatever it is, it's not the item you ordered. What they may not realize is that loads of high-end and designer clothing are made in China. It could go in the buyers favor or the sellers favor. I think a lot of us have mixed up orders like this, which is a human error, but at this point the blame lies with the other buyer. New comments cannot be posted and votes cannot be cast. Some of the add-ons on this site are powered by. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. A few weeks later I received my package. I was not sent a return label. tifflery 2 yr. ago RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. Theres no harm in having a case opened against you or accepting a return. Why? Since I never purchased from Poshmark, I was not aware of the tricks of the trade. I hope to get this one! What happens is that a scammer buys a high-value, luxury item - say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. I am new to Poshmark, it's been over two weeks since I submitted a bid..and nothing. If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: If no claim is made within 3 days of delivery, payment will be automatically released to the seller. I messaged them over 10 times now. Dont try to lie about it, either. Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. My sales were good, not great when I first started around April 3rd. A group for anything and everything related to Poshmark! Hi! The item was listed as the wrong size, color, price, etc. However, the ones that supply services are at least seeing some growth. She paid $100* for a reformation dress that she did not get. Yes I will be shipping back to her, once I know how. They're completely off. The item is different than the stock photo used. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. New comments cannot be posted and votes cannot be cast. This Templates item is sold by FlourishTogetherShop. If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. PlusPoshmark pays the return shipping costs! Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. The item was damaged or lost. I must have mixed up the labels. I am not sure why these people sell then don't ship other than scammers. I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. I received the wrong item from a seller in the mail yesterday. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) I received the wrong item from a Poshmark seller thewhitedaisy. The buyer found the item cheaper elsewhere. Sales on Poshmark are final. Go to your Account Tab (@username). It may not display this or other websites correctly. TRYING TO GET MORE FOLLOWERS. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. People have different ideas about the condition and wearability of second-hand clothing. @Redbull1985 my closet. Select Comment on Case. To resolve the case: In the app Why spend so much $$ advertising for casual, used clothing sellers, when used clothing sold by new poshers probably makes up less than 10% of posh profit?? So my understanding is that I can cancel on day 7? Their policy states that if an item is rejected the buyer has 5 days to return the item after you send them a return label. I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. We will give you a full refund if your item never ships or does not match the listing description. Undisclosed wear or damage (no matter how small it is). So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. Wendy pepe Poshmark has this one phrase they use whenever a case is closed in the buyer's favor: "Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. I purchased not on poshmark but bonanza . Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. Flakey, disorganized sellers abound. Hair on item. Right?? A few weeks ago I bought a pair of jeans. [emoji49][emoji49][emoji49][emoji49][emoji49][emoji49][emoji49]. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. Poshmark . I know im resurrecting an old thread but this must be happening often. Privacy Policy. The listing will automatically open and your cursor will be dropped into a comment box. Answer their questions promptly, send them a generous bundle discount, and ship quickly to make their buying experience ultra-positive.
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