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Once your Square Reader is ready to be paired, open the Square App. Comment * document.getElementById("comment").setAttribute("id","a0b0365ab67e7d7f0a0ab70ab43344ea");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. Keep the connectors free of foreign objects and debris. This device complies with part 15 of the FCC Rules. How do I charge the reader and how long will it take to charge? Charging will take roughly 2-3 hours, but this will vary depending on your power source. Other potential security concerns. Home Square Square SPC2 Contactless and chip reader User Manual. The tips below usually fix most charging issues customers encounter with the reader: Make sure Square Reader is firmly plugged into the USB hardware hub of your Square Stand or into a grounded AC outlet. Try plugging the power adaptor into a different outlet. Why doesnt the Square Reader connect wirelessly with my iPad 2? Power Off the Printer, Wait Two Minutes, then Power On the Printer. Make sure you press charge in the Square App. Why does my Square Reader disconnect when I turn on Airplane Mode? Clear your Bluetooth cache if you have an Android device. Can I use the Square Reader in Offline Mode? If your reader isnt working properly, and youve tried the troubleshooting tips, you can submit a warranty claim to receive a replacement. Reopen the Square App and re-pair at Settings > Card Readers. This feedback is used only to improve this Support Centre article and is not sent to our Support team. For iOS devices, this can be found in Settings > Bluetooth. Once you go into Airplane Mode, connect your Bluetooth back on to be able to use your Square Reader. 1-4 green lights will flash depending on your Square Reader battery level. We offer a compatible Dock for Square Reader that will charge your Square Reader while you take payments. Charging the reader To charge the BBPOS Chipper 2X BT, use the included micro USB cable. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. Make sure you press charge in the Square App. Square Reader connects wirelessly with the iPad 3 or later. While the Square Reader is charging, use a small object like a hair pin, pen cap or paper clip to firmly press and hold the button on the Square Reader for 20 seconds, or after the four lights stop blinking red. Square Reader for Contactless and Chip Troubleshooting Green = 2 Flashes. I found that it means "Temper" here, but can't find what exactly that means or how to fix it. Why does my app say Account Ineligible when connecting my reader? Why does my app say Account Ineligible when connecting my Square Reader? Once you go into Airplane Mode, turn your Bluetooth back on to be able to use your Square Reader. Press the button again to turn Square Reader on and observe any lights on Square Reader. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Square Readers serial number. Always plug and unplug your cables and chargers by holding onto the end of the cable. If you see Failed to Pair when attempting to pair a Square Reader: Go to Settings > Bluetooth on your device. If youre using an iPhone or iPad on iOS 14 or higher, make sure Bluetooth permissions for the Square app are enabled. Select your connected Reader > Forget This Reader. Remove moisture by allowing Square Reader to dry out with the card slot facing down. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. Reopen the Square app and re-pair at Settings > Card Readers. Keep in mind your device needs to have an internet connection to pair your reader, you are unable to use your reader in Offline Mode. You can also first try briefly putting your device into Airplane mode. Blinking flashing Lights on Istanbul TV Tower with Amazing View over all of Istanbul, Aerial Crane up 4KLooking for exclusive Aerial Stock Footage for your p. How do I pair the reader to my mobile device? The use of third-party accessories not tested by Square to secure Square Reader to surfaces can add tension or pressure to the device, which can cause damage. Well continue to update our status page with more information. Square Dock for Square Reader 3,629 $23.99 Frequently bought together + + Total price: This item: Square Reader for contactless and chip $38.40 Square Dock for Square Reader $23.99 Square Reader for magstripe,Lightning Connector $9.88 ReadyWired USB Charging Cable Cord for Square Contactless and Chip Reader 37 Amazon's Choice in USB Cables Make sure to firmly press and hold the Square Reader's button for a full 20 seconds. Why is my stainless steel exhaust rusting? Make sure you press charge in the Square App. If youre having trouble accepting EMV or tap transactions: Ensure that your reader is fully charged and that you have a strong Wi-Fi or mobile data connection. You can purchase additional readers from the Square Shop for 10 dollars. Always plug and unplug your cables and chargers by holding onto the end of the cable. Verify that your Square Reader is connected: Check that the four numbers in your settings match your Readers serial number. My name is Olivia and I work here. To do so, visit your in-app Settings > tap Card Readers > select your reader from the list > tap "Forget this Reader." You can also disconnect the reader . The dock keeps the Square contactless and chip reader charged and in place for quick, seamless countertop transactions. So have a bit of an issue with my chip & tap reader. via live chat, email, or phone so we can help you out! Check that the chip on your customers card is facing up. Yes. I appreciate you reaching out in our forums with this issue. Report incorrect product info. The battery is shorted out from a powerful charging source, An attempt to break the reader open to access the mechanisms inside is detected. After 20 seconds, release the button and wait 10 seconds. Compare POS software options at square.com/pos. The Bluetooth connection may be out of range and could disconnect. Get the most life out of your Square Reader for contactless and chip by avoiding damage to the hardware. Were experiencing issues that may affect your Square services. What are contactless payments, and how are they different from NFC? To keep you safe and your devices working properly, we recommend you follow these guidelines: Always charge your Square products with the included cable and certified USB charging sources. Always charge your devices in a dry environment away from all sources of moisture. Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the Square Reader for 20 seconds or after the 4 lights stop blinking red. We recommend attempting to re-pair your Reader on a full battery.Next, you can try resetting the Bluetooth connection between your device and Square Reader. Plug in Square Reader for at least 20 minutes to be sure its charged. Square Tax Reporting and Form 1099-K Overview. Pay just 2.6% + 0.10c per swipe, dip, or tap for Visa, Mastercard, Discover, and American Express, with no surprise fees. Why is my steam generator iron leaking water? 0:00 Intro 0:10 Device troubleshooting0:38 Reader battery level0:54 Bluetooth troubleshooting1:20 Reboot your reader1:50 Re-pair your readerIf you're having . Avoid using Square Reader in wet environments, and avoid getting water or liquid in the card slot. Yes. The USB accessory hub on my Square Stand is full. Can I use the contactless and chip card Square Reader in Offline Mode? You should see a single green light on Square Reader before you ask your customer to make the payment. Regarding this, how do I reset my square chip reader? Check that your device is connected to the internet, you are unable to use your Square Reader in Offline Mode. Olivia | Social Care @ Shopify- Was my reply helpful? For iOS devices, this can be found in Settings Bluetooth. Questions requiring a reply can be sent from the contact link at the top of this page. How do I return my reader or order a replacement? If the lights dont turn on, please try again. You can read a product overview, find tech specs, and pricing info here. Inspect your cables and devices for any damage or debris that could interfere with the proper performance of your Square products. Restart your phone, tablet or other electronic device. To protect your Square Reader from everyday wear and tear, we recommend using the compatible cases, mounted, and charging dock featured in Square Shop. If you own a Square Terminal, learn how to process card payments with Offline Mode. See Apples article on Bluetooth interference for additional information. Reset your Square Reader. Low battery may increase disconnections between your device and Square Reader. To put Square Reader into pairing mode, press Square Readers power button for three to ten seconds until you see four orange blinking lights. Your customer can then insert a chip card. Payments that are manually keyed-in, processed using Card on File, or manually entered using Virtual Terminal have a 3.5% + 15 fee. Restart your phone, tablet or other electronic device. Pairing a Square Reader for the first time, My Square Reader wont accept Credit Cards, Charging and Powering Your Square Devices Safely, Accepting Chip Card Payments with the Square Contactless and Chip Reader, connect Square Reader directly to the Stands hardware hub via USB. If you see red lights, youve held the button too long and need to try again. Restart your phone, tablet, or other electronic device. Try turning Bluetooth off and back on. To conserve battery, your Square Reader will automatically enter sleep mode if it hasnt taken a payment for two hours. Can I stabilise my Square Reader on my countertop? Battery life will vary depending on usage, but the reader should stay powered through a full day of sales. 1 solid red light means your battery is 25% charged. Confirm that your customers card has a chip, meaning its EMV-enabled. My device doesnt support BLE. Update the Square App on an Android Device. Why does my app say Account Ineligible when connecting my Square Reader? Bluetooth will automatically turn off when your Square Reader is in a dock connected to a Square Stand by USB cable. Disconnect the USB cable from the Stand or dock and then attempt to pair. An attempt to break the reader open to access the mechanisms inside is detected. WWW.TRUST.COM/23890/FAQ, clover 0613003369755 Go Contactless Reader Connect to power to charge the reader Get the Clover Go app clover.com/app-download, Squareup Reader User Guide EVERYTHING YOU NEED TO GET STARTED Chip and PIN and contactless , Your email address will not be published. After swiping their card, the solid red light on the card reader changes to flashing green and then returns to solid red. Square Tax Reporting and Form 1099-K Overview. What devices can I use with the contactless and chip reader? You should see 1-4 green lights flash depending on your readers battery level. Restart your Square Stand by navigating to Settings > Square Stand in the Square app and pressing the Restart Stand button in the upper right corner. Can I use a splitter to connect my Square Reader? If you have any trouble connecting your reader to a new device, check out our troubleshooting steps. This feedback is used only to improve this Support Center article and is not sent to our Support team. Can I use Square Reader for contactless and chip & PIN cards in Offline Mode? Learn more about the installment plan.