Changed out HDMI cables to Quest cinimon 4k/8k cables, re-booted, adjusted sync - all to no avail. I have a high speed HDMI cable and I have tried every possible setting on the ROKU. I use a Time Warner RT-U64CP to control the TV and Cable/DVR box. Use the [Skip Forward or Skip Backward,] buttons to set the audio delay between 0 ms and 300 ms. Used verizon remote for audio sett: HDMI Audio only has 2 channel option on 5.1 Receiver? We occasionally get a "stuttering" (more of a fast clicking) sound which results in the picture being out of sync with the sound. Sound settings in Control Panel NO. We get the same stuttering if we are scanning the stations and go back to one we were just on. To fix a lip-sync problem -- when the audio is not matching up to the video -- you need to set commands that remove the problem from the cable box, TV and the cable … I have no surround sound or any other audio equipment attached to the TV. And a swapped box would automatically do a fresh reboot on install. We have to actually stop the on-demand show and resume it to get the sound back. Streaming netflix, hulu, etc does not result in the same problem. And get a signal reading off that channel. Some VIZIO TV models have a Lip Sync feature which is designed to adjust the audio of the program being viewed so that it matches the movement of the lips of the person talking on the screen. We can rule out box problems because multiple boxes are doing the same thing. When watching hdmi channel and switch stations there is no sound. If the audio drops remain in the same location with a different DVR, it's possibly the television. I've now had component cables connected and been playing channel 1047 (Fox News) all day long and the out of sync issue has not come back. Not sure if it can be related to time of day or how many of our neighbors are using Spectrum at the same time as us. When you had the Spectrum techs out, what did they say was the cause of this? With Sound Sync, your LG compatible devices can connect with each other using bluetooth technology, reducing cable clutter, … Before the techs left I did a quick check to see if issue was resolved and "it may have looked better at the time". If the red and white audio cables are damaged or incorrectly installed, out-of-sync audio could result. When you call Spectrum for your signal/drop line test, if the new HDMI cable doesn't fix this, or the problem comes back, ask them to set up signal monitoring for your account, mentioning that you have multiple techs out and different model box swaps and you have terrible audio out of sync on those channels I would recommend a 30 day set up of signal monitoring. This may happen with DVDs, broadcast TV, and cable TV. To answer "When you had the Spectrum techs out, what did they say was the cause of this?". Sounds like ingress, you'll need a tech to fix that if it is the case. Switch to stereo and the lip sync issue resolved. I assume you have done a cold reboot of the cable box. Help: Audio out of sync new TCL TV 4 Series 65S421 I bought a TCL 652s421 and love it, bu tnow after 3 weeks i'm noticing a bad audio/vido lip synch issue. Whenever I watch cable tv on my new LG CX the audio gets out of sync after an hour or so of watching (voices don't match people's lips). Good luck! Press question mark to learn the rest of the keyboard shortcuts. I looked at channel 9 (Cincinnati OH) last night and ABC news lips were somewhat out of sync but it has been worse in the past. I was wondering if anyone is having a similar problem with the Spectrum/Time-Warner cable boxes. Sound sync makes connecting your Home Theater, Soundbar, and Sound Plate to your LG TV easy and wire free. My Audio keeps getting out of sync with Voices on Tv shows mostly is what I watch, i have changed the audio settings from PCM to Dolby Digital, both have seemed to wrok for a time, then within a day or 2 it goes back to out of sync again no matter which setting I have, this is the 1st Tv I've had with such an issue. If the Soundbar is connected to a digital TV and the video appears out of sync with the audio, press the SOUND CONTROL button to sync the audio with the video. I have read and tried all the posted fixes and NONE of them work. Some could be a bad connection, the stream itself, device processing etc. RCA cables, which transmit audio and video signals between standard definition receivers and televisions, are another potential source of trouble. Based on that the HDMI from the cable box must not be working correctly. I have a Sony 65" Model XBR65A9G 4K smart tv. I set the audio output on the box to PCM only instead of Dolby, and suddenly the tv kept sync (I still had to set the sync settings on it, but prior to that, I'd do so, and after 10 minutes it would be out of sync). Check out the steps below in order to resolve this problem. What Causes Out Of Sync Audio There can be many factors that play a part in putting an audio delay on content when streaming. Now, when we try to watch an on-demand program, as soon as it goes to a commercial, the sound pauses for about three seconds and is also out-of-sync. In USB mode, TV mode, and BT mode, the Audio Sync function may not available. Edit: it happens when the spectrum commercials come on....weirdly, New comments cannot be posted and votes cannot be cast. There's enough of a delay in the sound to be a distraction. Is there a solution to adjust the synchronization of sound to … Same problem here with audio lip sync issues. You can post for technical support, advice, or just to vent. They checked the signal at the street. This way, because this is an intermittent issue, they will have a whole month to capture the problem. It's mostly when watching via the Spectrum TV Cable box. We get the same stuttering if we are scanning the stations and go back to one we were just on. Is your Windows 10 video and audio out of sync? The issue has occurred on my current cable/DVR box Cisco 8742HDC, as well as others that I have tried such as Samsung SMT-H327SA and Spectrum 210. In fact, I mentioned to one tech that I can still see some "slight" lip sync issue and he said "that wasn't bad at all". Has anyone else run into this issue? If you want to get involved, click one of these buttons! A Time Warner cable box transmits both video and audio through cables to a television set for viewing. Pro tip: You can also refresh your signal by unplugging your cable box, waiting 60 seconds, and plugging it back in. You might want to set up a signal/ drop line test if the new HDMI cable does not fix this. When we try to back it up or pause it to re-sync, the sound continues and ends up being even farther off. Could it be anything else? I assume you have done a cold reboot of the cable box. For instance: if you're watching a TV program, it could be with the broadcast or a bad connection between your TV and cable box or satellite set-top box. If this happens, try starting the show from the beginning; sometimes that will re-sync the sound and picture. If that doesn’t work, re-set the device. All you need is this simple tool to terminate kinds of audio out of sync problems. Connected hdmi to new tv. Sometimes, the audio and video can get out of sync after you use the Fast Forward or Rewind button, particularly if you use it several times in a row. can i connect it to HDMI of TV? A forum for the discussion of Charter's Spectrum service. Press J to jump to the feed. If the audio drops still happen, try a different HDMI cable If the audio drops still happen with a new cable, swap HD DVRs. A few years back, Time Warner Cable, now Spectrum, offered cable TV boxes for free, but after an introductory period, the brand started charging about $4 a month for cable boxes. With it you'll know how to fix audio delay and also fix … Ever since Verizon came out with the new Motorola set top box I have had a problem with audio and video being out of sync on two of my favorite channels. The issue normally comes into play when I am watch network channels in Cincinnati, OH (eg., 5, 9 and 12 with 9 being the biggest offender). I have a Vizio 55” HD TV (non 4K), that’s about 3 years old, connected directly to the Xfinity box via HDMI cable. I am having lip sync issues with my video provider, Charter Spectrum, for their basic US cable package - for both Live Programming, and DVR'ed programs (interestingly, the lip sync is even more pronounced on DVR, but it … When you call Spectrum for your signal/drop line test, if the new HDMI cable doesn't fix this, or the problem comes back, ask them to set up signal monitoring for your account, mentioning that you have multiple techs out and different model box swaps and you have terrible audio out of sync on those channels I would recommend a 30 day set up of signal monitoring. When I am streaming content via WIFI I never have a lip sync issue (audio/video out of sync). But this fix will get rid of those annoying streams and allow you to adjust the audio so it matches the picture. Equipment reboots will reset the signal error codes that the tech needs to see and you don't want that.. Than we need to have the tech come out and take signal readings on your channels. Again, much like with your modem/router, resetting or refreshing your cable box allows it to clear its memory, clean out any minor bugs, and get back on track. I installed my new TV, the cable box was exchanged and all visits by techs occurred after the outage. It looks like you're new here. When we try to back it up or pause it to re-sync, the sound continues and ends up being even farther off. Three set top boxes and on HDMI cable later I still had the problem....Until, by pure curiosity I went to Menu - Settings - … Sign in for the easiest way to view and pay your bill, manage your account, watch TV anywhere and more. Tune to channel 9 when the tech comes, cuz that is the worst. Some people have had audio problems with the soundbars on some of the boxes. ROKU Ultra works fine sometimes then sound starts lagging quite a bit sometimes. We received a new box about two months ago and have had a lot of problems even after we took the first new one back and swapped it out. Aug. 7, 2014 11:26 a.m. PT A lip-sync error occurs when the video of a person speaking on your TV doesn't match up with the sound of them speaking. I've had the same issue with 2 boxes now. You want a direct audio connection from the TV to the box. I can answer a couple of your questions right now: Do you have a Soundbar or audio equipment not provided by Spectrum connected to your set? after finding the sync problem on the main big tv, i started to check the others – for 3 of my rokus, they are wired directly into the tv using either just the tv for sound or a soundbar that is wired directly to the tv.