It features straight metal legs, and it also has button tufting on the inner arms, back, and seat, leaving the exterior smooth. There's a reason West Elm doesn't publish reviews on their website - they don't want you to know the REAL experiences their customers go through. west elm's modern bedding include duvets, sheet sets, pillows and more. No cabinet, top, hardware. Not only have I canceled orders before, but I’ve also returned countless items... Never-ever have shipping charges been withheld from my refund. Don’t do business with West Elm. I ordered three pieces of furniture in October, fully knowing one of the items would take extra time due to it not being in stock. Guess what they the order was never put in. THE CLINCHER? Five editors tested 15 West Elm sofas, ticking away at criteria that rated sit, depth, softness, height, napability (a word we created for our tests) and overall comfort, all of which were tallied and averaged across the board. Unsubscribe easily. I financed the purchase through Affirm (an option on the West Elm site, and payment for the entire amount was sent on January 31, 2021. We called numerous times wasting time up to almost a hr each time. HOWEVER, the base is too weak relative to the heaviness of the stone tabletop. I have called customer service about 10 times and have been told the supervisors will escalate this case and look to locate my pieces. I have contacted customer service almost daily about this and have been repeatedly told- two of the three sectional pieces are missing at the warehouse and cannot be located. Furniture shopping can be frustrating; there are so many options to see online (many that look like serious contenders), but you can’t always get to a brick-and-mortar store to test them out yourself so you’re forced to enter that scary, unknown territory of “blindly” making a serious purchase. The Buchanan Slipcovered Sofa has a classic roll-arm design that will match any decor style, and it comes in a wide range of fabrics, allowing you to choose the perfect upholstery to suit your space.The sofa is available in three lengths—79, 87, or 93-½ inches—and its form-fitting slipcover gives it a casual, welcoming appearance. Instead, aim for thick or tightly–woven fabrics like canvas, twill, microfibers and performance velvet, and consider slipcovers. Kitchn is a source of inspiration for a happier, healthier life in your kitchen. I wrote to their customer service. Hidden steel push-back mechanism. Ordered a Midcentury bathroom cabinet with marble top order number **. Your all customer service awful, awful, no help. I ordered a West Elm couch excitedly this past October 2020. This insane. The result: a deep-seated sectional that feels like a cozy cocoon. Is it as soft as it looks? Henry 2-Piece Sleeper Sectional w/ Storage. Hello Laura, your feedback is important to us. Would you please email us your order number and details to support@westelm.com? This stone top is so heavy that it could literally kill a pet or person. Adding just the right amount of edge to your space, this firm, tuxedo-style sofa from West Elm is a modern take on the traditional chesterfield. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. This program builds local economies and grows small businesses. I tested a full-size set (also available in queen, king, and California king) to judge the quality of the material, texture, and more. Our casually cool, family-friendly West Elm has repeatedly demonstrated that the company has no accountability in delivering furniture or customer service to the public in an acceptable manner. Seller 100% positive. West Elm LOCAL: This table is beautiful. Fair Trade is a movement that creates sustainable opportunities for workers through trade agreements. 439 reviews of west elm "I've been patiently waiting for months for them to finish building this store so I wouldn't have to mentally design my home from a catalog. Therefore, because West Elm withheld the shipping charges from my refund...I am responsible for that charge, to Affirm. Give your chairs, sofas, cushions, windows and more a fresh new look with the same high-quality fabrics that we use for ours. Unsubscribe easily. Check out these great deals on Coastal Life bed sheets. Get buying tips about Furniture Stores delivered to your inbox. How do they stay in business. Plus, it was really comfortable.” – Arlyn Hernandez, → “It could be softer for my own personal preference, but it’s certainly wide enough to take a serious nap on.” – Nora Taylor, → “This was super comfy! I own the table, and sadly its base weakened over time, and after a few of years it collapsed. Fair Trade Certified™: West Elm makes beautiful things. FAQ. I figured fine - any honorable company would honor my delivery fee if I purchased the smaller version of the same couch, and so it got sent back to the warehouse. IMPACT_RAD "coyote_sc" European Flax Linen Sheet Set, Queen, Slate Melange West Elm $ 250.00. Finally received the cabinet on Feb. 10th. WEST ELM Jonah Chair Pebble Stone, Performance Coastal Linen ... West Elm DRAKE Model Twill 1x SOFA Seat Cover - Grey Gray - Open Box - Free Ship. At this point, I asked to speak with a furniture supervisor and she “did not want to take my call” and passed along a message through the service representative stating there was nothing that could be done. Unsubscribe at any time. I should have listened. First up is WEST ELM - West Elm is the recommended brand on SweetHome. Top was damaged so it was not delivered. We are talking about 6 months. Mind you we ordered this 5 months ago....Where is this ottoman we ordered? This company is not yet accredited. Consider this a warning: DON'T EVER EVER BUY AN OFFICE CHAIR FROM WEST ELM. We’ll start sending you the news you need delivered straight to you. I am getting all my phone records together and emails and I am going to take it to Problem Solvers Fox 31 2 news. The "designed" responded that this is the Pottery Barn product and I'm on the wrong website. We piled all three sides of this sleek upholstered shelter frame with loose, reversible cushions that are the same height as the back. Sit back and stay awhile. All Rights Reserved. I don’t have the best back, so I need something with a little more support.” – Arlyn Hernandez, → “Nice and deep, which works great for my long legs.” – Nora Taylor, → “This is one you can definitely cocoon into and I also love the shape for maximum napping.” – Katie Holdefehr, → “For something so tailored, this was pretty comfortable.” – Tara Bellucci, → “It felt more like a loveseat, but probably a good size for a small space, though it was gorgeous.” – Arlyn Hernandez, → “The design almost makes up for what it lacks in comfort, but not cozy enough for an everyday sofa.” – Katie Holdefehr, → “This was really gorgeous but felt kind of sinky in the middle.” – Tara Bellucci, → “Probably one of my favorite silhouettes at West Elm, but rather small (which makes it a good stylish option for a studio or small home.” – Arlyn Hernandez, → “Pretty design—it’s sleek and modern and much comfier than it looks. The information we receive is helpful in identifying those areas where further training may be needed. The West Elm LOCAL program finds local workers and features their products in West Elm stores. I see myself Netflixing all day on it.” – Brittney Morgan, → “Okay, this might sound nuts, but this was too soft for me. Q: We need a big, comfy sectional that can stand up to our teenage kids + their friends on movie nights. I’d only deduct a few points for the textured material which is a little scratchy (though looks great).” – Katie Holdefehr, → “Yes! Order was to come in Dec. 30th. The blog also contains links to guest features from publications like Architectural Digest and The Atlantic. We are here to help. A percentage of product cost at West Elm is paid directly to a worker’s fund. You may have different criteria and … How does so-and-so sofa sit? West Elm’s various branches include West Elm Workspace, West Elm Hotels and West Elm To the Trade. So despite how pretty it is, I would NOT recommend it. Yes, there was a pandemic, but the couch I ordered was in stock. Casual and coastal-inspired, our Newport Chaise Modular Sofa boasts clean lines and deep seats with an airy but durable kiln-dried wooden platform. They also do not give you the name in the beginning of the chat, so you cannot even reference anybody in particular. It was somehow lost. We are here to help. The West Elm Belgian Flax Linen Sheet Set is perfectly acceptable—they’re soft, breathable, and they look really great on your bed. A link has directed you to this review. I am prepared to dispute our credit card charge for the West Elm sectional (a total exceeding $4,000) and report this issue to the Department of Better Business Bureau. (I find that hard to believe after reading some other reviews of delivery nightmares.) At no point have they offered to refund and/or re-order the ottoman. Sitting in a truck for over a month with no identification?! Our best-selling European Linen Sheet Set is crafted from premium natural flax and washed for a luxe, lived-in look. We live in Los Angeles, so it was easy to go to the store. Customer service said they'd send me a fabric shaver bc if they sent another cushion, it would do it again. Then I repeated myself, pointing out it was NOT the pottery barn item. Please send your order information to support@westelm.com. Built on a solid ash base in a mid-century silhouette, the Spencer Wood-Framed Recliner comes in a range of fabrics to best suit your style. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Our content is intended to be used for general information purposes only. I purchased a duvet, matching shams for the duvet and sheet set. West Elm blog: This pick is woven from 100 percent Belgian flax with a cozy lived-in look, and it's manufactured in … West Elm is known for their wide range of upholstery choices, including their performance fabrics that are made to withstand plenty of traffic. NEW Our Parker Collection is all about understated elegance. I've heard so many horror stories with West Elm about missing / late deliveries, bad customer experience, etc. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Jul 14, 2018 - Explore Allison Renna's board "Guest AMI Embellish" on Pinterest. It’s buttery.” – Katie Holdefehr, → “The back is pretty upright, but it was just deep enough and firm enough to be comfortable to me.” – Brittney Morgan, → “Sleek, modern and pretty deep for my 5’3″ frame.” – Arlyn Hernandez, → “The stock fabric is super soft.” – Brittney Morgan, → “A friend of mine has this sofa, so I’ve road tested it a bunch; it’s comfortable and keeps its shape. I normally do not share negative reviews, but I have now given West Elm and specific supervisors at the company repeated chances to remedy our situation and zero progress has been made. Thank you, you have successfully subscribed to our newsletter! On February 5, 2021, I canceled the order because I found the exact same chair, at a different vendor, for only $549 and West Elm said they do not price match.