I did online training with this specific account. Enter the email address, phone number, or Skype name you use to sign in then select Next. If it appears that this account does not exist with Microsoft, you will need to do an account recovery with Microsoft. It was not necessary and just interfered with her sign-in under her work account. Trying to login to Microsoft can get into a strange loop being told theres already an account but then That Microsoft account doesnt exist. for the same address! After entering the unique code, you will be able to create a new password and sign in. Microsoft account does not exist error The User ID you entered does not exist, Outlook email doesnt exist Outlook says my account doesnt exist, Microsoft account not recognized Microsoft account doesnt exist but it does. This is a fairly recent change that I have observed, with great frustration. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. This is absolutely maddening. Then we were able to add the workplace user. Once the steps above have been completed, you should be able to log in to your Microsoft account. I am trying to sign in to a new computer using my Microsoft account. Facts & prices for the new Microsoft Office. You only need to follow the steps carefully, and you should be able to sign in to your account again. Make sure that your email has the correct domain at the end: Try to log in using your old email address or phone number if they were changed, Click on the top left corner where it says, You can see your Microsoft account name under User information or in the. It is helpful if you do not have a good-looking email ID, and want to use it for professional work. Now, provided your account is still there and no limits have been placed on it, you should be able to log in to your account successfully. Everyday Backups - protecting your documents, photos and personal info, Solving Theres already an account Microsoft login problem, Deleting Microsoft accounts gets man two years jail, Rainbow gradient or effect in Office, Word or PowerPoint, Make a transparent shape to mask a photo in Word, PowerPoint and more, Transparency Color problem and fix for Microsoft Office, Beware OneNote .one files as virus carriers. Enter a different account". From there, click on "Users.". Head over to Accounts, then Email & accounts. Discover more about Word, Excel, PowerPoint and Outlook from experts with more than two decades experience. "That Microsoft account doesn't exist. Try another email address or sign up for a new one. The email or username you entered does not exist. I am having trouble scheduling an exam for MD-100. please check that you have typed your email or username correctly. What do I do? So frustrating. According to Microsoft Support, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. Thanks for reaching us out here in the community. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? Office LTSC is the enterprise licence version of Office 2021. Check your Microsoft account names under Email & accounts. We were able to add the account under Accounts used by other apps but not as another user of the local machine (error as above), so we could not login as that person. Follow the steps if youre an admin user to see if the device in question is enrolled; ensure you are aware that the user device is company authorized. Once selected click Schedule with Pearson VUE then go to Edit your certification profile. The same email address can be used to make both a work/school Microsoft account and a personal Microsoft account. I DO NOT WANT MY WORK LINKED TO HOME. Microsoft Outlook allows you to create an alias for your email account.It is helpful if you do . She has been the MiniTool editor since she was graduated from university. Anyway, the shortcut to making a local login is to use Shift-F10 to get to the command prompt and there issue an ipconfig /release which will disconnect the device from the network. 4. I completed the Microsoft Ignite challenge but when trying to schedule an exam, on the login page, it will say that my Microsoft account doesn't exist even though I use this account nearly everyday school. MS also keeps linking my work and home accounts. Avoid attempting to log in with an Alias. Why is there a voltage on my HDMI and coaxial cables? Hope this helps someone. Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? Make sure that account details are correctly spelled and that the appropriate characters are used before hitting sign-in. I have the same problem. Enter a different account or get The app needs permissions to use SharePoint,office 365 and outlook.com. From there, check to see if your device is enabled. Key Takeaways my email address is - ***removed*** ***Personal information deleted by the moderator. Enter a different account or get a new one. If you fill in a email address that is connected to a personal account as well as a work/school account, it will ask for what account you want to log in. Super User is a question and answer site for computer enthusiasts and power users. Ashish holds a Bachelor's in Computer Engineering and is a veteran Windows and Xbox user. For Windows devices, try the following troubleshooting methods. Try another email address or sign up for a new one. How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? Enter a different email address or get a n - posted in Web Browsing/Email and Other Internet Applications: I cannot log-in to Microsoft. Minimising the environmental effects of my dyson brain. Username lookup. rev2023.3.3.43278. I expanded on the question, but I'm not sure what other details to give, this is pretty much all I've done. Windows is telling me that the Microsoft Account does not exist, but I am logged in with it on another computer and also on this forum. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. I am trying to sign in to a new computer using my Microsoft account. I'm retired and just want to look at the news and leave comments and don't GAF about accounts and signing in and administrators and work/school. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Recover your account by requesting a password reset. Hey, so yesterday, I tried logging in into Minecraft. If you forgot your Microsoft account email address or you signed in and got the error message,That Microsoft account does not exist, we recommend following the steps in this order to assist you with finding your username. However, remember to check your account to ensure you are using the correct login details, especially the email address directly linked to your account. I have a small business and I set up the network a few years ago. Now click on a user account. I haven't been able to find a way to set that up right out of the box, though. Microsoft will permanently delete any account which has not been active for the past 2 years. Do I need a thermal expansion tank if I already have a pressure tank? Time-saving software and hardware expertise that helps 200M users yearly. Not associated with Microsoft. Please see the attached. If you try to login with an email setup for either type of account, the user might be asked which account you want to use. I have my phone number setup in my account, so instead of email, I used my phone number. If the username lookup wasn't successful, for example you hadn't set up or no longer have access to your security contact information, try looking for your Microsoft account username within other products or services that you know are associated withthat account. How to fix and overcome the That Microsoft account doesnt exist error: Above are some of the methods you can use to help resolve the issue of the Microsoft account doesnt exist your cached data can sometimes interfere with current activities on your site and overwrite specific scripts that you may require when logging into your Microsoft account. TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. I should add that this particular computer had my personal account as the main user. Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. This is also happening to me. You can, however, create a new account with the same name. Is it possible to create a concave light? Enter a different account or get a new one" when opening outlook through Power Automate. However, clearing the cached data will help resolve stored data issues affecting account access. Note: Before requesting a password reset, the user ID must have been confirmed to exist by the steps mentioned earlier. Office 2021 all you need to know. We hired a new employee and I CANNOT ADD THE EMPLOYEE LOGIN TO THE HOSTS!?!? Tip:Ifthe verification code didnt arrive, readTroubleshooting verification code issues. For Windows devices, try the following troubleshooting methods. These are different to MSAs. What is the point of Thrower's Bandolier? Try to work out what type of login Microsoft is expecting (work/school or personal), knowing that should explain the original error message and, hopefully, point to a solution. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. Did this under Settings gear, Accounts, My Info. More info about Internet Explorer and Microsoft Edge, How to remove Office license files on a Mac, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state. While it may look as if the account is incorrect, but there can be other reasons. What is so difficult that Microsoft doesn't recognise a valid account? Sign In. A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. Microsoft Edge is another popular browser that many users use when they have a Windows computer. Deleting Microsoft accounts gets man two years jailStrengthen your Microsoft account. Whats the grammar of "For those whose stories they are"? Microsoft allows company-based admin users to effectively mitigate issues with unauthorized access by blocking access to accounts on devices that are not part of the organization. It also used to be possible not to connect to the internet and directly create a local account but that doesn't seem possible anymore, at least in Windows 11. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft. This is a common error among Microsoft users encountering the error under consideration. Power Platform Integration - Better Together! Trying to sign in to some Microsoft services, such as Microsoft365 (formerly Office 365) or Outlook, might result in an unexpected login error. Key Takeaways If you are signed in with your Work or School account, and dont have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. If you don't have one, you can create here. Click on the Start button on the left side of your Taskbar, and select Settings. This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. It would best to check on that. A Microsoft subscriber may be prompted to try a different email address or register a new one and try again. The common error is accompanied by a message that reads: That Microsoft account doesnt exist. During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. Amazingly both messages are right but not well worded. But, I get a message saying "The Microsoft account doesn't exist. Remember, if that fixes it, you can always add the account back in later. How can a Microsoft account login (email address) both exist and not exist at the same time? Usually, the error user ID does not exist denotes that the user is trying to log in using an Alias. But, I get a message saying "The Microsoft account doesn't exist. As Windows says during config 'One account for everything' That is no longer true, I have to jump trough hoops and create a 'personal' account meaning that I'm acting in the name of the user which I really don't like but it was totally fine for a professional account. "That Microsoft account doesn't exist. I believe I've got the bottom of it. Portal.office.com is for work/school email Login.live.com is for personal Microsoft accounts Login.microsoft.com works for both. Can't access your account? You can unsubscribe at any time, of course. Has 90% of ice around Antarctica disappeared in less than a decade? "}}],"name":"","description":"A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. I then tried my email and the system worked. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. No. For the question by Ramhound see. Based on your description, I have a general understanding of your problem, through my research and testing, when you want to buy a subscription, you need to create a business account to use it, so I would like to confirm to you if you do the same? I am not using Outlook anymoreOn Mac the Search function also was not working. If you previously had your account access blocked and now you have access back into your account, you may be wondering why youre still getting this error. Microsoft | Login. Alias account; Mistyped Email address; Deleted account; 1] The person is logging in using an Alias. Enter a dif Business process and workflow automation topics. After the Microsoft account ID registration is completed, you can try to log in again, and the Microsoft account does not exist error should be gone. I am baffled by this. I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. I'm setting up a computer and the main user is going to log in using Microsoft credentials (it's an Office 365 account). These login loops can happen in software or on Microsofts web site in many different locations. Has anyone found any fix for this? Having the same problem trying to sign in to my microsoft account on edge (ios) to enable sync and getting the account doesn't exist message yet I am signed in to the same account on Edge on my personal computer. Do not use an account name from another type of account. Also, you might have knowingly or unknowingly deleted your Microsoft account. They try to login into Microsoft using an email that is an additional address added to an account rather than the primary user id of the account itself. To check if the account is still active, visit the Live, Outlook, and Hotmail web pages depending on the type of Microsoft account that you used, and try logging in with the associated username and password. Another important step is to verify every input. If it gets delivered without any error, then the account still exists, and the steps provided above should be followed to fix the user does not exist error. So, lets see what can possibly trigger the issue. Windows 11 how to upgrade. It looks like theres already an account with [emailprotected]????.com. Well, cached data stores all previous elements of data preventing access again. I set mine up some time ago, personally, with my aol account. How can a Microsoft account login (email address) both exist and not exist at the same time? Send a test E-mail to the supposed user ID. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. On the next page, fill out the necessary details. When I try to sign in https://login.live.com I get "That Microsoft account doesn't exist. I think that's the core of the confusion. To access this form, the user must be signed in with a Microsoft account. Below is a more in-depth guide on how to clear cached data on Google Chrome; I have included screenshots for visual context just in case some of the illustrated steps require more of a visual perspective in the form of images. Connect and share knowledge within a single location that is structured and easy to search. Your Microsoft account may have been deleted. link to How To Clear The Cache In Edge (Windows, macOS, iOS, & Android), link to How To Clear The Cache In Safari (macOS, iOS, & iPadOS). This prevents you from accessing any Microsoft service on your devices. Select the Time range (Id suggest you choose All time). Enter a different account or get a new one ." I use a different new account to sign in Microsoft. I'm sure if I had created a local account it wouldn't have been an issue. Cache in the Safari browser stores website data, which can increase site loading speeds. 5. The steps below are on how to clear cached data on Google chrome. It definitely is an Office 365 account that was being used to log in in the previous computer. I worked around it.. Replied on March 4, 2023. That Microsoft account doesn't exist. Why do small African island nations perform better than African continental nations, considering democracy and human development? Now, if you log back into your account, assuming its still there without any restrictions imposed, you should be able to log in to your account successfully. If you are trying to sign-in after a long time, then it is possible your account has been deactivated or even deleted. Enter a different account or get a new one." Here are three major reasons apart from the probability of the account id doesnt exist. Also, a user needs to request a reset of the primary account, not the additional e-mail address. No account? However, double-check your account to ensure youre using the correct login details, notably your accounts email address. After entering the unique code, you will be able to create a new password and sign in. In a world where businesses are embracing technology more than ever, it's essential you understand the tech you're using. GC. Asking for help, clarification, or responding to other answers. Use an alternate account to sign in (if one exists) or sign up for another one. Hence, logging in with the affected account (Alias) will trigger the user ID error. With the advent of a business choosing to more communications bases online, it helps to improve security and manage devices on the network. That said, these aliases cannot be used to login into a Microsoft account. Check if closed. Microsoft 365, Microsoft Office, Microsoft Office for Mac, Office 2021 / Office LTSC, Office 365 /. How to Generate Art from Text Using Simplified AI Art Generator? In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"6. Type the requested information and selectSend code. Choose the account you want to sign in with. If no Office version is shown, you dont have an Office license assigned to the account you are signed in with. The most common problem weve seen is trying a personal Microsoft account login to access a business/education only service. This seemed to have created the issue somehow. The initial step is to make sure that your Username and ID actually exist. Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. If you are prompted for a product key, see Where to enter your Office product key. Microsoft provides three main Identity services - Active Directory, Azure Active Directory and Microsoft Accounts. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. Guiding you with how-to advice, news and tips to upgrade your tech life. If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary. Then the Problem was gone on Windows. Has Microsoft created Schrdingers Login where the customer is in a paradox of quantum superposition? Type the security code intoVerify your identity,then selectNext. I have had trouble logging in due to the fact the password *** read more This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. I have the same error from the same steps but with a different cause and solution. function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Microsoft Office upcoming support end datechecklist. I just set my Microsoft Edge for email default app after Microsoft sent me pop-up when I tried logging in my Microsoft Outlook. Check all your drivers now in 3 easy steps: Double-check to ascertain the correctness of every input, Attempt logging in with the primary Microsoft ID, Send a test E-mail to the supposed user ID, Do not use an account name from another type of account, Recover your account by requesting a password reset, Xbox App Wont Let me Sign in: How to Fix it, Brother Printer Paper Jam: How to Easily Clear It, Fix Missing Dll Files in Windows 10 & Learn what Causes that. Yes. You can use Office Online apps at https://office.com. How does it not exist when I even have a Facebook account with it? Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. It is possible sometimes that, the account name was misspelled. "That Microsoft account doesn't exist. Copyright Windows Report 2023. When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesnt exist. If these steps didn't work, or you have other account sign in issues, use our Sign In Helper tool below:Start, Help with the Microsoft account recovery form, Help with account sign in verification codes, Accessing the account of someone who has died, Finding product keys forWindowsandOffice, Help with a work or school account password, I need to talk to acustomer support agent. The Microsoft Rewards is supported in your region but for Xbox services your region isn't supported. While the account may be wrong, there may be other factors that can contribute to this error. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. If you are trying to sign-in using a Microsoft account, and you receive an error that saysThe Microsoft account you entered does not exist, then this post will help you understand the problem. See, Step 2: Check products or services where you used your Microsoft account. If the tweaks earlier mentioned do not solve the sign-in problem, the issue might have to be reported to Microsoft. I can also use a dummy Microsoft account to initialize the PC and then create a local account afterward to eliminate the dummy account and end up with no Microsoft account for the PC. This is also happening to me. My biggest qualm with this entire issue is that I cannot for the life of me get a hold of someone from Microsoft to even talk to about it.
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