As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. I find this leadership style effective since my team members feel included and trusted and are more likely to take pride in ownership of their work. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. Tell me what you know about the Waitrose supermarket brand in respect of our core values and ethos? How would you deal with an angry or frustrated customer in store? ", "I am currently making ?14/hour with two bonus opportunities. TIP #4 In respect of TIP#3 above, when answering these types of behavioural interview questions, we recommend you make good use of the STAR interview technique. I applied online. Q8. If unsure where the company stood on a return, I would ask my manager for clarification.". Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Full Suggested Answer & Detailed Response, Question 4, If I were a manager and caught an employee stealing, I would terminate them immediately. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Assure the interviewer that you are a team player and put the company's needs first. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). Which all went well. You want to avoid saying you have nothing to learn from Waitrose. First undertook an online situational assessment, then was invited to a group interview. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). Glassdoor users rated their interview experience at Waitrose as 81.6% positive with a difficulty rating score of 2.68 out of 5 (where 5 is the highest level of difficulty). If you have not had the opportunity to make a suggestion regarding a change in the workplace, be honest in your response. Be sure to mention how you have handled rude or belligerent customers in the past while following company policy. Waitrose is the supermarket division of the John Lewis Partnership. ", "I rate myself an 8 out of 10. ", "Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. The questions were easy to answer on the spot and required little to no preparation. I work best with organizations with a penchant for learning and promoting their employees based on performance. TIP #2 During your Waitrose interview, we advise that you focus on demonstrating the core qualities and attributes of customer service, working hard under pressure, strong attention to detail, resolving customer complaints and queries, being a positive team player, having a flexible approach to work and also going above and beyond what is required for customers when needed. If there is a recurring problem, you may decide to withdraw it from sale and make improvements. Last year my earnings were ?52,000, and I would like to stay in the same range or slightly higher based on my years of experience in this industry. The interviewer wants to hear that you can work in different types of situations but that you do not need close supervision. Candidates interviewing for Finance Manager and Customer Service Assistant rated their interviews as the hardest, whereas interviews for Store Assistant and Night Stocker roles were rated as the easiest. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. Felt like a formality rather than a real test of an interview. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. ", "I take public transit; however, I find it very reliable. Focus on being direct and honest, and explain why you left your last place of employment. It's okay to discuss your hobbies and interests but keep it brief. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. How would you deal with a customer complaint in one of our stores whilst working for Waitrose? Was quite a while ago now. I also helped her by holding her baby while she put the stroller away. Felt like a formality rather than a real test of an interview. Finally, we have eliminated all risk for you. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. I found it challenging because it was a different industry than I was accustomed to. 2023 PassMyInterview.com. ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. First is the psychometric tests followed by a group interview and then a solo interview. Good process overall. You want a rating of at least an 8 to show you have strong math skills. I created a presentation and gave it to my manager, who took it to upper management. The interviewer wants to ensure that all your questions about the company or job role are answered during the interview. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. "I am more than willing to cover a shift for a coworker if possible. 9 answers. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. Avoid speaking poorly of any previous managers or organizations. Assure the interviewer there is no reason why they shouldn't hire you. I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. I felt everything was relevant. The interview process was easy and enjoyable. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. My written communication skills are exceptional, as well.". Understanding the company's views on leadership will help you see if your leadership style will fit the company culture. Have a question or concern? You will get the best work from me if I am being treated with respect and feel appreciated.". If I were an associate, I would report the incident according to company protocol. All the questions featured were asked during my interview and on the next day I received a phone call telling me Im hired. If you can read and write job offer forthcoming within 24 hours. It keeps me motivated to be better. Find additional company focused interview questions by practicing from one of our industry sets. ", "The part of the job that excites me the most is working with customers. I have three copies of performance reviews and letters of recommendation for your file if you would like them. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Describe what type of environment you feel most productive and happy in. Tell us about yourself? Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. Who has created the answers to the interview questions? Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). My most challenging position was with Company ABC. When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. Name a time youve faced a problem and how did you overcome it? Waitrose's core values are mentioned on its website and mentioned here: 'As co-owners we all have a share in the business and a shared commitment to go above and beyond for each other and our customers. Why do you want this job and what can you specifically bring to the role? It was great.". ", "I understand that I come from one of your competitors, so I hope you can see why it would benefit Waitrose if you hired me. I like to know that my efforts are noticed from time to time. If you hire me for the position, you will not be disappointed in my performance. I texted my friend to see if she could tell my teacher what had happened. At Waitrose, we pride ourselves on delivering outstanding customer service and care. ", "As a sales professional, I am driven by a challenge with a financial perk. ", "I have two copies of letters of recommendation if you want them for your file. What is your most important success so far? Let the interviewer know if you have not worked in a competitive work environment. Thank you for asking. "I am happy to comply with any reference check required. This online course will instantly be free for you to access for 30-days. PLUS BONUSESIn addition to the specific WAITROSE INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that can arise. Do you have a process in place for reporting these types of situations?". They asked basic questions which were simple and easy to answer. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. Our interview questions and answers do not represent any organization, school, or company on our site. Assure the interviewer that you can commit to a wide range of hours. ", "If a coworker failed to show up for their shift, I would pick it up if possible. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. Interview. I want to learn the fundamentals of sales and become comfortable with both sides of the business. Talk to the interviewer about a time when you were able to suggest a change in the workplace. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales. TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. How to Answer: Why Do You Want to Work Here? My math skills are strong, and I am confident I can meet your expectations regarding accepting customer payments. I have worked in a leadership role for five years and always lead by example. ", "In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in.". Learn more here. ", "I value honesty, so if I saw a coworker stealing. Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). I do not prefer close supervision as I am confident in my skills. Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Company Information. This is the company I see enjoying a long career with, and I am excited about this opportunity.". What I like most about this position is being in charge of training new employees and conducting annual performance evaluations. After describing what you have learned, explain why Waitrose stands out more than other companies. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. "I stay calm and composed when issues arise. They have approx 230 branches across the company and are still expanding. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". I was sick for two days, and a note from my doctor accompanied those. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. How would you manage food temperature in the freezers/ fridges? Which all went well. To help you prepare for a Waitrose job interview, here are 40 interview questions and answer examples. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. It felt good to help, and I do not mind helping others when needed. While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. Every employer should know how each staff member is best motivated. It is a subsidiary of John Lewis Partnership. So many notes already, would have went into this interview the wrong way. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. After assuming a management position, our turnover rate decreased by 30%. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. I would rate myself a 9 out of 10 as there is always room for improvement in any skill. If security needed to be called, I would do so. Very detailed o line application process. This means that every time you visit this website you will need to enable or disable cookies again. Merely share that you have the means to get to work consistently and on time. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return. I then ask if there is anything else I can help them with. I learned a great deal during that time. This is your opinion, and you can answer how you would like. Perhaps you want to learn how to work in a leadership position or learn how to work in sales. First is the psychometric tests followed by a group interview and then a solo interview. Read our Terms of Use for more information. "Yes, I do have a question. Here are the two questions we recommend you ask in order to portray a positive and enthusiastic attitude: QUESTION Apart from providing exceptional customer service, what else can I do in this role to ensure I meet the requirements and expectations of Waitrose? Focus on describing that you work well independently and work well with teams. Rest assured, I am reliable and always come to work on time. Then you can be better prepared to formulate your response. There were scenario based questions but with lots of others stemming off them. Strong math skills are an asset in any retail-based role. Describe a time when you completed a difficult, time-sensitive task whilst under pressure. Order today and you will get this bonus guide FREE offer available for a limited time only. Thank you so much! Show the hiring manager that you value customer service and always put your customers' needs first. Discuss with the interviewer how you would handle a situation surrounding employee theft. Waitrose Interview Questions. If the customer was being verbally abusive, I would tell them that I want to help them if they would please be less aggressive. Instead of making it seem like the supervisor was at fault for not communicating in the manner you would have liked, let the interviewer know that you try to find a way to communicate that you both understand. The interview was quick and simple. The hours were just not right for me in the end which is a shame. Be thoughtful and draw upon the research you have done on the company. God bless u mate and taking the time to help a lad out like mw who is in over his head. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. We have eliminated all risk for you. Discuss with the interviewer how you would handle an aggressive customer while remaining calm and professional. Tell the interviewer why this particular job duty excites you. Q5. No pressure at all. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Waitrose, or if they have any hesitancy about hiring you. Q3. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. Therefore, any date prior to 2019 might not be accurate. Describe a time when you dealt with a difficult customer or client? You may have a portfolio or even photos on your phone to share. "My most recent employer and all others would say that I have strong character and always choose honesty first. It is incredibly important to research the company's core values and mission statement before your interview. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. What is your most important success so far? Q1. Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. I would love to work for a company with such a great reputation and ethical business practices. QUESTION Waitrose has an exceptional reputation within the industry. I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. What is the interview process at Waitrose? Q4. What is your most important success so far? Many people like recognition in some way for their accomplishments in the workplace, while others do not require public recognition. You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. The hiring manager wants you to rate your skills from 1-10. Perhaps another store in future. I had my interview yesterday, and I did great! I ended up winning 7 of the 12 contests! Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. Interviews. In my current position, the hours are great, my coworkers are nice, and I receive fair compensation.". They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. I have worked in retail for the past three years and love interacting with customers. Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. All of our products and resources are protected by our 30-day no questions asked money back guarantee. Q6. "I have reliable transportation. You can find out more about which cookies we are using or switch them off in settings. Focus on describing the positive reasons for wearing a uniform. Then once got through that stage. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Here we. Candidates applying for Customer Assistant had the quickest hiring process (on average 15 days), whereas Supermarket Assistant roles had the slowest hiring process (on average 19 days). "I would be very excited about obtaining a role in leadership within Waitrose in the future. The hiring process at Waitrose takes an average of 21.05 days when considering 42 user submitted interviews across all job titles. How would you manage food temperature in the freezers/ fridges? However, be sure to back up your reason for liking or not liking performance incentives. Q7. Waitrose Interview Questions If you are looking for Waitrose Interview Questions you have come to the right place. My criminal record is clean, but I did have poor credit two years ago. Your five core values speak volumes and are what made me want to apply to your company. And second, are there any required qualifications you do not see on my resume?". They will think that it is respectful and it shows you have good manners. We worked together for a couple of overtime hours that day and were able to catch her up on everything. Our Update History for Waitrose. Of course, I would not be telling the truth if I said there wasnt the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. The hiring manager will contact your previous employer for a reference. Hurts discussed many things in the video, but the most . Very laid-back, almost forgot I was in an interview. Very detailed o line application process. Assure the interviewer that you can be trusted while describing what your most recent employer would say about your character and integrity. I have worn uniforms in three past jobs and like that they help customers identify who works for the company and display a high level of professionalism.". So I recently applied for a part time job at waitrose! Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. Full Suggested Answer & Detailed Response, Question 9, 2. I took two years of communications courses in college and have honed my verbal and written communication skills over the years. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else.
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