paypal case closed but no refund paypal case closed but no refund

Case Closed, it says. I use PayPal sparingly, never above $100, and only from my home computer. How did you fund the payment? Yea hopefully. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. Click Close this dispute. Ive never sent anyone money in dollars. Visit the Resolution Center to view the status of your case. I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. Closed paypal caes can not be reopened link. However at this time such a call may be frutile, though you can keep trying. Seller asked me close case in order to refund through paypal - eBay And why wont PayPal help him remove them? There was no warning or request for confirmation. Can I-cancel-a-payment-that-I've-already-sent. It reversed all the charges. Thats disappointing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They have stopped responding to me on twitter so currently on here again waiting for a response. Login to your PayPal account and go to the "Activity" tab. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. How do I close my dispute or claim? - PayPal NO_PREFERENCE. Locally owned and operated in Texas City, Galveston County, Texas. By browsing this website, you consent to the use of cookies. Re: Account hacked and closed. Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. For more information, please see our In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. We encourage you to continue working with the seller to see if you can resolve the problem. Q: I recently received an email from PayPal that said Id sent a $303 payment. The follow-up emails are no more . GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. In this case, you may find the gas station puts a hold on your funds to the value of $125. PayPal Refund Time. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. Product Details The Master 76.2-cm (30-in.) paypal case closed but no refund - manarah-group.com Hi, I have very similar problem but at this time I am seller. paypal case closed but no refund. Here's how it works: Log in to your PayPal Account. Click on the " Your I opened a dispute on PayPal, reporting an unauthorized transaction. and our The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . Still ongoing, paypal said i can reopen the case as soon as the post office reports movement with the tracking number, i just wrote an email back to the post office replying to them, they asked me to describe the packagei find it odd that they cant find a package 1 meter tall and or misplaced it or the tracking info., i have sent and received at least 6 packages back and forth to china with EMS during this whole period so its odd. If your dispute has been escalated to a claim, click View to see the latest status. Total Length: 38 in . He then agreed through the case to accept a return for a refund. Cookie Notice A: Wow, that was fast. Making a PayPal Dispute: The Process - Wise, formerly TransferWise That seems a little suspicious. Once a case is closed, it can't be reopened or escalated to a claim. Transfer money online in seconds with PayPal money transfer. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. Has anyone else been having a tough time getting a refund lately? We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. What is the issue? Case Closed/Refund - PayPal Community From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. The return was being sent from the UK to Israel. Of course, you should not be liable for a transaction you never made. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. The tab will open into a new window with an online . I do not believe PayPal really investigated my claim. All you need is an email address. Does PayPal tend to favor the buyer in a buyer/seller dispute? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. This content may be old or outdated. First, go to PayPal's Resolution Center. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. Our experienced journalists want to glorify God in what we do. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. I want a refund. Privacy Policy. As of May 12th I have still not received a refund or any signs of a refund. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Were sorry for any problems you may have experienced with the transaction(s).. Was this ever solved? Something needs done as i am obviously not the only person. I opened a claim on August 6th. It seems to me that all this has gone too fast. Returned but no refund. Case closed from technical problems - eBay The return was being sent from the UK to Israel. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It is now the 16th and I haven't heard anything. The most common answer is to telephone PayPal support. Dispute Resolution & Dispute Management | PayPal US I open a item not received dispute with papal and make a claim. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. Security Challenge - PayPal Hopefully, that would have generated a response from a real person. I would call that steeling and this is not first time some of my friends had similarissues and they just lost they money and goods. So we asked customer for proof of damage after that to return part for full refund. You can check the status of your case at any time in your Resolution Center. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). Below ar Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The case was closed in your favor?! dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. Paypal Dispute closed and won, but did not receive - The eBay Community Clearance dates for refunds are estimates, hopefully may clear on monday? If paypal closed the case then normally a refund has already been issued at the same time? It is not what they offer. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . Christopher Elliott, King Features Syndicate, Inc. 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PayPal snubbed me after a fraudster shut my account. This content may be old or outdated. I cannot report the problem. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". It all depends on your payment method. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. We require contact information to ensure our reviewers are real. I HAVE NEVER MADE SUCH A REPORT! PAYPAL ACCOUNT HACKER. You need that kind of documentation to prove that these were not legitimate charges. The payment went to a person to whom you had never sent money. 1999-2023 PayPal, Inc. All rights reserved. Once a case is closed, it can't be reopened or escalated to a claim. Edge (PC) From the 'Settings and more' menu, select 'Settings. How do bogus charges show up on your PayPal account? I attempted contact with the company via email and via phone with no success. This is how you can do that: Log into your PayPal account. I asked " and my money" its fine you will get it back. A step-by-step guide to the PayPal refund policy. tips on managing and growing your business. (The Resolution Center is only accessible on a web browser, not the PayPal app.) Its the certainty. Is it OK if we also use cookies to show you personalized ads? I keep my account in euros, but these charges were in dollars. I realise with covid things might be slow. who am i supposed to believe! For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. Additional non-returnable items: The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? Contact Grubhub For RefundLive chat is also randomly available. By To get a PRESTO card refund, your card must be added to a PRESTO Account. How to Refund a Payment on PayPal - NerdWallet Leave the Archive. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. I like the way you kept a careful paper trail. Ive lost $900 and PayPal is not supporting me. But no refund, no email no nothing from Paypal. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. It comes under PayPal buyer protection rules. Let the seller know why you're closing the dispute, then click Close dispute. Cookie Notice I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. Master Roma II 30-in. Portable Massage Table Bundle I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. Your source for tips on managing and growing your business with PayPal. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Item needs re stringing. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! thank you for calling PayPal ".which confused me even more. 1999-2023 PayPal, Inc. All rights reserved. The Post Newspaper. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. The item was tracked as far as the city but then nothing else. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. If we're already reviewing your claim, you'll see . fraudulent item, paypal refund keeps getting cancelled and ebay case paid in the states. Can I reopen a closed case? Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. I said no, and as he canceled the item, so could he refund the money. I would like PayPal to refund my $303. My PayPal case was not decided in my favor, how can I appeal - Grailed But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. Name Address And Bank Bluebird. Here's something that we just learned the hard way - from direct personal experience. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. Case Report Specification - PayPal within 10 days. I immediately reported the transactions to PayPal. This content may be old or outdated. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". The agent told me, the cased had been closed as "for an item not received". send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. I called PayPal, as I was confused by this, as no refund had been put in my account . Choose the dispute you wish to appeal and click on 'Appeal Button.'. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I tried to call Paypal back but there lined were closed ! 10 Box 2022 Football Case Break Mixer #22 Breaks Friday March 3rd at 7 This seems a very fast response, considering they said it would take up to 10 days to investigate. Paypal closed my case. What are the next steps : paypal - reddit my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. This means that PayPal will step in to review the case and decide whether a refund should be paid. Of course, you should not be liable for a transaction you never made. I can't find anything online about what rule I could have possibly broken since all I did was place an order. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? I fear that the seller may have has refund remorse and withdrew the money out of her PP . I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). "Transaction not covered.". PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. Obviously, you should never give your password to anyone. Connecting to the community is what The Post Newspaper is all about. To which I got a very simple and confused "Yes I know. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. All Access Digital offer for just 99 cents! For more information, please see our We've noted the account changes you reported with this case.". I still haven't received any refund from PayPal, 5 days have passed . Answer (1 of 37): No. You filed a local police report. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. The seller never shipped it. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. . So I bought an iPhone from Australia . i am having the same problem but i dont know if i should just wait. Email him at chris@elliott.org or get help with any consumer problem by contacting him at http://www.elliott.org/help. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". PROBLEM SOLVED: PayPal says "case closed" on fraudulent transfers. Contrary to what the company said, its decision isnt final. You'll need to contact the recipient and request a refund. Is there a way to open it again? Its not just the swiftness of PayPals verdict thats troubling. You've already filed a case for this transaction. About a month ago, I needed a motion activated s. Follow the below instructions to handle PayPal dispute as a seller. Christopher Elliott is the chief advocacy officer for Elliott Advocacy. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. 1999-2023 PayPal, Inc. All rights reserved. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund.