Dr. Hosam AbouElDahab on LinkedIn: Western Union and Beforepay Offer Why Do Companies Choose to Outsource Work? In the past five years, theres been a leveling across applications and data. The idea is to orient the company around improving these market-shaper practices, really getting the health of our organization strong, and becoming confident that if we can improve the health of the organization, the financial results will follow. The Data Cloud is increasingly becoming a facilitator for digital transformation initiatives, and while there are many facets to that story, our customers often tell us how three critical elements play a central role: being able to access and share live data; being able to share data without having to move it; and the ability to securely access third-party data. . Team members were drawn from different continents and operating on different time zones. My Career Summary Anil Santhapuri is a values-based and results-oriented Talent professional, with 20 years of professional experience in the areas of talent management, learning & leadership development. The company considers local preferences, as well, accepting about 10 payment methods, such as Apple Pay in the U.S. Western Union began a mission to transform the settlement platform with streamlined retail and digital cross-border money transfer operations to overcome the challenges and constraints of their legacy settlement systems. Western Union digital integrates UAE Pass - Gulf Business Heres how, Customers want control over their data and wont hesitate to switch brands to get it, Global Insights Briefing: Holiday takeaways for marketers, From solar panels to spa days, see how 2022s top searches set the stage for 2023. Western Union is doing that. As a global leader in cross-border, cross-currency money movement and payments, Western Union has to comply with a huge number of financial regulations. [5] 2017 Annual ReportCEO Letter (noting Western Union has expanded its fund payout network to billions of bank accounts). SEED aims to improve education and employability of students from low socio-economic backgrounds, especially children of refugees, migrants, and local families. That system is fine in a cash based economy, but is becoming increasingly cumbersome as digital payments take hold in emerging markets. Western Union has recently partnered with other digital platforms to expand its digital offerings. But it becomes more self-driven, and that really enables the scale. Technology powers the data economy. Digital transformation can refer to anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models. They can include creating strategy placemats (one-page strategy overviews that are easily shared), frequent team huddles, one-on-one coaching, and process confirmation. In the same way that they say it takes a whole village to raise a child, it takes an army of people with the right skillsets and approaches to undertake a challenge like this. Improvements that we made to our apps digital customer experience, for example, helped it become one of the most downloaded apps among our peer set in 2020. Singh also sees huge potential in the use of blockchain for specific use cases within financial services and payments, for example, helping with the Know Your Customer (KYC) process that is important to stopping money laundering and fraud and eliminating many of the checks that currently hold up cross-border payments. The term is widely used in public-sector organizations to refer to modest initiatives such as putting services online or legacy modernization. And if Western Union doesnt embrace and transform along with those technologies, it will fade away just like the telegraph. Jaffin: Digital was critical in a few ways. Africa's largest payment gateway, MFS Africa, has partnered with Western Union to enable individuals and businesses across the continent to receive money It is our responsibility to enable businesses, problem solvers, regulators and communities to leverage fintech for the betterment of lives. Singh is a proponent for a Central Bank Digital Currency, which he says is significantly different to the digital assets such as BitCoin and Ethereum, which can fluctuate wildly in value over short periods of time. The map, Barmer and Newman say, is designed to do precisely that turn the western Pennsylvania fish-fry culture into an adventure stamped onto the landscape that fosters community engagement . Three things were front-of-mind as we evaluated OutSystems, explains Tom Mazzaferro, Chief Data and Innovation Officer at Western Union. As the centerpiece of Western Unions omnichannel vision, the Western Union App is increasingly the primary touchpoint for customers: today more than 65% of Western Unions digital transactions originate on a mobile device globally. First, Western Unions third party agents may try to thwart any concerted moves to digital platforms, seeing such a move as a threat to existing commission revenues. In 2017 SEED supported 20 projects, impacting 5,000 children and youth; we hope to support event more in 2018.. Salesforce has been such an important part of the digital experience journey.. Think of Western Union, and its yellow placard advertising an agent location comes to mind. Digital transformation in the EU. Mazzaferro: In the past, the thinking in the industry has often been that applications are king, and that data flows through the applications. ; Offering combines Deloitte's ConvergePROSPERITY BankingSuite solution and multiple AWS services. Arvie de Vera - LinkedIn Recipients can choose to pick up the sent money at a Western Union location, or send the money to a digital wallet or bank account. Services, Public 28+ active Western Union coupons, discount codes & coupon codes for June 2021. Open a free Western Union Digital Banking bank account to manage your international finances and make instant, transfer fee-free* money transfers to other Western Union Digital Banking account holders. A lot of our big data environment is still on-prem and the mission is to move that completely to the cloud by the end of the year. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Want to learn more about technology and organizations? How did you navigate those early moments? Microservices, Digital Process Rapid growth in technology was making it easy for international money transfers to take place online, Fellahi recalls. My role was to bring all of these different teams together and instil a culture that recognised it wasnt just about how fast we were going, but also about the quality of the product were delivering.. Jay Jaffin was just starting his role as Western Union's chief marketing officer when the pandemic arrived. BWIRE: Support youths to enhance their digital skills The culture change has to be driven across teams to show how technology has enabled different and better outcomes. We embrace the white canvas and first principles design, breaking away from legacy systems to create smart . Institute, Infosys Innovation Cambridge: Cambridge University Press Western Union is renowned for its unparalleled international network, with over 500,000 agent locations spanning 200 countries and territories. - Access cash back rewards at the WU store. Digital transformation in the EUBenefitting people, the economy and the environment. Having found great success with its Marketing Cloud, Singh outlines his longer-term vision to connect a number of Western Unions central products. Western Union. From the CEO down through his executive team, you see a real commitment to this transformation exercise and a real commitment to finding ways to optimize our processes, to get efficiencies, and to fund those investments that will drive topline revenue growth. I have successfully directed virtual teams working on Mastercard integrations, Western Union and MoneyGram. Packaged Goods, Engineering Western Union has gained a comprehensive view of the customer while running the Data Cloud on AWS. Sydney Mahan, The First Transcontinental Telegram was sent to DC 155 Years Ago, Washingtonian.com, Oct. 25, 2016. There were definitely times I was looking at costs and thinking how I was going to explain to finance, or my CFO, he says. 2023 MWC Huawei Digital Leadership Seminar: Connecting Global Wisdom When fully realised, he says, it will give Western Union the agility it is seeking, while also having a positive impact on its bottom line. As weve done that, everyone has started to speak the same language, whether its talking about going to huddles, doing process confirmations, conducting one-on-one coaching, or maybe doing floor walks. Analytics, API Economy & Engaged in problem resolution of complex . Finacle, Infosys your next, Infosys And on our website, we added new support and wayfinding tools to ensure customers could quickly and easily access information. Lean deployments are a big piece of our overall transformation program. The Baupost Group is a $31 billion Boston-based investment firm. Some changes that used to take a month, we now deliver in around 48 hours.. The gap between access and use is growing, with 56% of people in . Entertainment, Professional Markets are perpetually shifting and change is unavoidable, but to keep up with those shifting tides companies need to stay focused on digital transformation. People are asking us, Hey, can you come help me? Western Union. Jaffin: Our company mission is to enable financial transfers between people anywhere and everywhere; we had a responsibility to continue to deliver on that. 22 Companies Spearheading Digital Innovation in Their Industries in Many of its 150 million customers worldwide depend on money transfers to pay for food, electricity, medication, and other necessities. So its a real imperative across the top of the organization. We developed the whole front-end for the app in less than four months., Western Union uses OutSystems for customer-facing apps, back office, and workflow solutions. Rica, Hong <br><br>My Leadership Philosophy<br><br>I am an . [1] The first transcontinental telegraph was sent on October 24, 1861, from the Chief Justice of California to President Abraham Lincoln. He shares his views on digital transformation and economic opportunities for all. For more details about how Western Union went from 34 on-prem data warehouses to pursuing a multi-cloud strategy based on Snowflake, read our case study. Meeting the moment with solutions required Western Union to accelerate its own digital transformation. Furthermore, a chain of retail outlets is expensive. Maybe it started out as more of a push, where we were looking to come in and work with a team. Talends technology has been used similarly in response to people impacted by floods in Haiti and to Indian citizens at the height of the countrys COVID-19 crisis. Huawei believes digital talent is a key driver in achieving digital transformation, solid economic growth, and better quality of life. Looking back at the results of our work over the last couple of years across all of our deployments, you see some really impressive gains. We teach employees, and then they execute. Western Union offers digital transactions in 70 countries to move money around the world. Leadership Team - Western Union | Corporate Western Union (WU) is a global leader in cross-border, cross-currency money movement and payments. Deep divides in digital connectivity, internet use, and access remain. One of these customers is Tom Mazzaferro, Chief Data & Innovation Officer of Western Union, which serves more than 100 million global customers through approximately 600,000 retail locations, and via its digital platforms. [12]Josh Constine, Western Union Brings Money Transfer and Its Tricky Fees to Chat Apps, TechCrunch.com, Feb. 4, 2016. IT and engineering under one leader drives an exceptional customer Western Union's Customer Journey Digital Transformation Fueled by NICE - Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to enhance customer experience. & Distribution, Media and You stepped in as CMO just as COVID-19 was emerging, and I cant imagine that a global health crisis was what youd envisioned for your first 100 days. While Singh and his team have been occupied with the technology transformation taking place at Western Union, the breakneck speed at which the financial services and payments industry is changing means they also have to be planning for the longer-term. . We use OutSystems in multiple layers of our tech stack, says Tom. Cole heads the 169-year-old company's digital transformation efforts, including the design and development of the software powering those consumer-facing platforms. Manufacturing, Information Services Receive rewards. Western Union Partners with MFS Africa to Enable Money Transfers into Updated on. Western Union has innovated before. Its time to align your banks digital transformation strategy with the entire customer lifecycle by providing a personalized omnichannel experience. Its reach is staggering: present in more than 200 countries and territories, transacting in 130+ currencies, with approximately 150 million people having used Western Union to either send or receive funds over the last year. Jaffin: We engaged with tech partners like Google almost immediately to refine our go-to-market strategy. Poland followed later in 2022, while plans are at hand to launch Italy by the end of the year. Faced with numerous applications to deliver, the need to rapidly iterate customer experiences, and the steep learning curve for new Cloud DevOps toolchains, Western Union decided to evaluate low-code platforms.
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