All onboard Internet usage is subject to Holland America Line standard policies, which may limit browsing of some sites due to network security and bandwidth usage. Home; About. Please Note: In an effort to prevent international child abduction, many governments have initiated procedures at entry and exit points. Name changes require the prior approval of Holland America Line and may not always be possible. For example, Royal Caribbean has one package for those who just want to browse the web or send emails and another more expensive package for passengers intending to stream shows and movies. Holland America Line has implemented this requirement so that you all remain together should an emergency arise that requires one or more in your party to be disembarked in a non-U.S. port. For guests who have Holland America Lines Express Docs: Please Note: Luggage tags will be also available for you at the airport on the day of sailing and the pier prior to your final check in. Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. The Holland America Line Signature Package is the cheapest alcoholic HAL beverage package. Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. May not allow for audio/video calling and streaming. Once final payment is received by Holland America Line and Online Check-in is completed, travel documents with your vacation details will be available approximately 50 days prior to your voyage date. The Australian quarantine authorities have changed their approach regarding service dogs on-board cruise ships. You should be able to use these packages to access the cruise ship internet for basic tasks like checking email and posting on social media. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Q How will I know when Express Docs are ready for my booking? Learn about Holland Americas COVID-19 vaccination and testing requirements in theHealth Protocols FAQ. Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. This package also includes unlimited Zero-Proof beverages. For bookings made in Australia, submit written cancellations to Holland America Line, Level 5, 465 Victoria Avenue, Chatswood, NSW, 2067 Australia or generalenquiries@hollandamerica.com.au. Powered by Invision Community. The emergency diesel generator is tested regularly and ensures that critical safety systems and lighting can be maintained in the event of a power loss. Luggage tags are available from Holland America Line staff at the pier or at the port city airport. We also maintain a rigorous investigation program in our Seattle office that enables us to review safety incidents that need review, determine the root cause and implement corrective measures. Pay As You Go is also available for $0.79 per minute, but this is only available for purchase onboard. You may review your air itinerary by logging into My Account or Manage My Bookings at www.hollandamerica.com. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time. A You will need to enter your name, a valid email address and a password. Reservations and payment are preferred 14 days prior to departure, but available up to 3 days before departure by calling: Unused transfers are not refundable. This should vastly improve the speed and reliability of the internet onboard, but for now, RCLs internet is still touted as the fastest internet at sea.. Final payment is generally due no later than 90 days prior to departure although some cruises have different final payment date requirements. includes all alcoholic beverages with a menu price of $15 or less (Elite Beverage. Required fields are marked *. He could see the booking and only his expenses. When will my Express Docs show a stateroom number? It is recommended that guests make every effort to contact ourGuest Accessibility Department and to submit a Special Requirements Information (SRI) Form well in advance of the departure of their cruise and/or Land+Sea Journey. Holland America Line ; internet package Special Event: Q&A with InsureMyTrip. After clicking the Print Boarding Pass button, the screen may read Loading. Look to the top right corner. For $30/day, I connected a phone, two tablets, and a laptop. Essential Information (hollandamerica.com, www.cbp.gov/travel/international-visitors/esta, Read more about applying for these documents, https://book2.hollandamerica.com/protocols/, https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative, Learn more about family cruises with Holland America Line, Special Requirements Information (SRI) Form, Do Not Sell or Share My Personal Information, 23' maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23' or less, 8005134515 (or locally at 9545850575). Flexible Fares: Payment is required by the cruise final payment date or at time of booking if created after the cruise final payment date. Holland America Line welcomes all guests to explore our cruise vacation offerings. Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider. a marriage license) with a valid driver's license (or other government issued photo ID) must be presented. Silversea has unlimited complimentary internet for all those sailing. NOTE: CPP Standard is available to all guests, regardless of residency. However, internet speeds can vary significantly by line and ship, depending on location, available bandwidth and other factors. Each Holland America Line ship has a double hull and is constructed with a collision bulkhead located near the bow of the ship to withstand significant impact. Ambulatory Accessible Guests returning to the United States can also check the official website of U.S. Customs and Border Protection at https://www.cbp.gov. MSC Cruises MSC Cruises offers a variety of internet packages. You may print selected pages or the entire Express Docs form. The charge does not apply to payments made by debit card. The plan can be activated on any device but only one device can be actively connected at a time, the rate calculation is based on prorating the voyage package by length. Cellular services are generally supported by your home carrier; rates at sea vary by wireless company but typically reflect international roaming rates, which can be breathtakingly pricy. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by usingShip Dial Service. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. The line's Explorations Cafe, powered by the New York Times, is a cozy, coffee house-style area where passengers can either use the computers provided or a wireless internet device. Art Tour podcasts are available on every ship to guide you in your journey to discover the art onboard your ship. Preparing for your Holland America Line cruise is now easier, faster and more convenient. Automatic Identification Systems (AIS) that enable our ships to be located and identified should there be a communications failure. (Surf your favorite sites including e-mail, news, sports and more. For specific information regarding the country to which you are traveling, please visit U.S. State Department website for country-by-country information. Schedule changes can occur at any time and may affect your flights. If you have any questions at all, please call the traveladvisor with whom you made your booking. Also includes WeChat and WhatsApp. Holland America Line only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. All of our crew are appraised by a senior officer at the end of each sailing assignment. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. If you dont do this, you will rack up insane charges from your cellphone carrier while out to sea. Several lines have rolled out superfast high-bandwidth Wi-Fi, with relatively affordable high-speed services that can even support video chats, music and movie streaming. If you choose to use U.S. dollars, carry smaller denominations--ones, fives, tens and twenties. Some people have been successful using Wi-Fi calling with the Premium plan and others have not. Suites SA7058 and SY5001 have wheelchair access on the left side when facing the bed. Limited time offer, Savings for On Board Bookings Only Bookon board and you can reserve your next cruise at a reduced deposit. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. ), Premium: $29.99 (From e-mail to streaming, receive the highest volume of data. Guests can elect to upgrade to a higher service level on either a 24-hour or for the remaining duration of the voyage. We have created a broad range of shore excursions with options available for every desired activity level. So, theres no charge for social media, email, web browsing, or messaging. Direct ship-to-shore telephones are provided in each guest stateroom. Don't miss the sail away festivities with our entertainment staff. As our ships operate in a maritime environment sometimes far from shore, we rely on a complex satellite system for our internet service and speeds vary around the world. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. A Express Docs are presented in a .pdf format that can be easily enlarged by clicking on the zoom-in tool in the toolbar. about the Greenhouse Spa and Salon. In absence of running water, the use of alcohol-based hand sanitizers is recommended to help prevent disease transmission. If so, there are descriptions of the internet plans available under Cruise Activities/Gifts and Indulgences/Internet. A few lines charge by bandwidth. Please do not place your baggage over the emergency floor lighting. Each ship is staffed with a professional Club Hal Director dedicated to making sure children have a great time. Beverage Management reserves the right to revoke the package if misused. You may be required to present additional or different travel documents, such as a passport when entering foreign countries, including some countries in the Western Hemisphere. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Travel Well Protocols can be found on the Traveling and Staying Healthy page. The Premium packagelets you connect up to 4 devices with a usage limit of 6GB. Payment for air travel will be due with your cruise final payment. Our Signature package includes everything from our Quench Package along with your favorite premium beers, spirits, cocktails, and wines by the glass priced $11 and under. It's your choice. If you were unable to complete Online Check-In prior to your travel, please allow sufficient time to complete the immigration questionnaire (one per person) at the pier. A familiarization tour of the vessel upon arrival. Please have the ship's name, your party's name and stateroom number before you call. This allows access to streaming sites, like YouTube, Netflix, etc. You can also share the package between devices simultaneously, as Disneys technology will combine the amount of data. Most cruise lines don't offer speeds that can support streaming services like Netflix or Spotify. As such, minors may not be left unsupervised on board the ship. With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual Lido Market. We are on the Rotterdam in a few weeks and wondering what I should expect. Roll-in Shower: Staterooms VB6004, VB6003, J1074, K1012, K1011, Fully Accessible Single Side Approach For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. On a Holland America Line cruise, you do what you want, when you want. Be sure to bring enough prescription medicine to last throughout your cruise, as it may not be available on board or in some of the countries visited. Traveladvisors should make checks payable and send to: Holland America Line This card serves as your identification for security procedures when embarking and disembarking the ship and for making purchases on board. Enjoy all the benefits from our Quench and Signature Packages and more! Modified Date: Dec 16, 2021 . Viewing Your Air Itinerary Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. Yoga, Pilates, Indoor Cycling and cardio circuit training are available for participants at all levels. Tickets are nontransferable and name changes are not allowed. Try one of our drink packages which offer great value and a convenient way to enhance your cruise experience. Sometimes I might have to buy a coffee at Starbucks or something at McDonalds, but no big deal. In addition, we offer transfers between select city center locations and Holland America ships in Amsterdam, Barcelona, London, Rotterdam, Rome and Sydney, as well as between airport and hotel in Anchorage and Fairbanks. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Travel documents, however, are only issued after final payment has been received by Holland America. A Guarantee staterooms may be assigned at any time prior to travel and up until embarkation day. Local sales taxes are applied where required. These appraisals form the basis for promotion decisions. New inclusive package is an exceptional value with 50% savings off four popular extras. There are aerobics classes on the ships, treadmills, exercise bikes and other equipment in the fitness center on board each ship. (Access the most popular social websites and applications. The new bundle will include shore excursions, drinks, specialty dining and internet access. We recommend that visitors to Holland America Line websites who require screen reader software use specific combinations of screen reader and browser. By proceeding, you agree to Cruise Critics. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc. As you would suspect, the social plan allows for checking social media apps, while the surf plan allows for checking your email and browsing the web. Are you ready to embark on your journey to sea the world, one port at a time? Should you have further questions please contact our Guest Accessibility Department via email atGuestAccessibility@HollandAmerica.com. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. Furthermore, you are strongly urged to seek advice from your primary care physician, the Department of Public Health, the World Health Organization (WHO) or the Centers for Disease Control (CDC) to identify any specific vaccination or health precautions required for each port of call on your itinerary. Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. do a Zoom call, etc. DW has the app as well, primarily for internet access. In areas where chlorinated tap water is not available or where hygiene and sanitation are poor, travelers should be advised that only the following may be safe to drink: Norwalk-Like Virus (NLV) can be identified by symptoms of nausea, vomiting, diarrhea and sometimes fever. Fares are in US dollars. If you do not want to use a credit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day (applies to all guests 18 years of age and over). You will be DENIED BOARDING without compensation if you do not hold the proper VISA documents. Royal Caribbean offers VOOM high speed internet you can add to your cruise to stream and stay connected, but costs will vary based on number of devices you wish to connect as well as your ship and sailing. Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (prices are found in your stateroom directory). Internet/Wifi Packages - Holland America Line For guest convenience, Holland America Line offers 3 different internet packages for purchase onboard their ships. Shore excursion vouchers will be delivered to your stateroom on the day of embarkation. Echo sounders for measuring the depth of water. Minors should receive the same oversight that would be provided when visiting locations such as a large resort or theme park. The activity icons that appear at the beginning of each tour description provide a general idea of the level of activity to expect. Ability to bypass unpredictable checked baggage fees, Full money back plus $500 on-time guarantee. Have a safe and healthy trip - and remember that the first and best line of defense against illness is to wash your hands regularly and thoroughly. The above list is not exhaustive. If you begin the process and cannot finish due to insufficient information, you may return to complete it at your convenience prior to departure. To learn more about Holland America's Rotterdam cruise ship and start planning your incredible cruise vacation, call our expert cruise consultants at 1-800-377-9383! Double Your Onboard Spending Credit Now you have two ways to receive Onboard Spending Credit on your next cruise. Internet and Wi-Fi: Cruise & Maritime Voyages Australia-based ships both offer Wi-Fi internet access in all suites and most public areas. Staterooms EE3396, EE3391, HH3431, HH3430, E2702, L2700, J2555, J2554, G2500, FF1964, FF1955, G1807, G1806 are ambulatory accessible. Cruising is for everyone, and we welcome and cater to families with children. Dining requests should be made when you book, in advance of sailing. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Q What if I do not have an email address or do not wish to provide my email address? If vouchers are needed, they will be included in the Express Docs. Fully Accessiblerooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms.