viagogo refund australia viagogo refund australia

We may also first deduct any amount you owe us from any amount we owe you. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic But the messaging in small letters at the very top of the screen is easy to miss. viagogo Reviews | Read Customer Service Reviews of www.viagogo.com Join millions of happy customers that have attended their favourite events, thanks to viagogo. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Provide lots of information and make a claim for a refund. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. This is so we can promote the sale of tickets and items that You list for sale. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. To request a refund: From the actions menu, select the 'Request Refund' option. 3.4 Indemnity. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. They may do that if you make a fraudulent claim. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 2.9 Seller's Confirmation Obligation. (Subclass 870) Sponsored Parent (Temporary) visa. Service 196 Value 191 Shipping 166 THEY ARE SCAMMER! "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. PLEASE DO NOT TRUST VIAGOGO! They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. The ACCC has also advised consumers to steer clear of Viagogo. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes 2.12 Seller Payment. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. They often process refunds if requested. You will pay NT$9225. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. 2. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. -Skip the queue - buy your tickets in just two taps. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Piggyback tickets may not be sold in the same listing. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Australian Competition and Consumer Commission (ACCC). If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Event dates, times, venues and subject matter, which are listed on the ticket, may change. What ticket resellers must do And I had to chase for my tickets. Viagogo ranks 177th among Tickets sites. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. We often link to other websites, but we can't be responsible for their content. 2.3 Username and Password. viagogo - Buy & Sell Concert, Sport & Theatre Tickets But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Ultimately there are two questions to be answered . What are the viagogo Terms and Conditions? Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. -Explore the world's largest selection of events. Viagogo DO NOT refund and are not contactable. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. We will not allow You to buy or sell tickets before You have registered with Us. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. During this time, the Site will be temporarily unavailable. you might incur adebt to the Commonwealth. She was told that up to 200 people had also been turned away due to fake tickets. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Read Customer Service Reviews of www.viagogo.com/au - Trustpilot This includes reports four tickets to . Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus Just another site viagogo refund australia. Customer offered $500 to take down negative Google review. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Read more: If you dont know the location of the office processing your application, send the completed form to your. It has been fined in Italy and . The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 2.14 Substituted Seat Locations. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. To be a member of this Site, You must agree to accept the terms in this Agreement. This does not prevent us from varying these terms without reference to them. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Third, watch out for drip pricing. 3.2 Other Information. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Can I Get a Refund from Viagogo? - GetHuman Viagogo | ProductReview.com.au How do I unsubscribe from your newsletter? PSA: Reminder that viagogo is a scam and you will probably get - reddit In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Can I pick up my tickets instead of having them shipped? Think you've been ripped off? Claire Turnham's self-help guide for When you do an internet search, do not use the word tickets. Stay away from them!!!! ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. 1.2 Ticketing Exchange. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. viagogo - Buy & Sell Concert, Sport & Theater Tickets it is a scam. NSW Fair Trading investigating Viagogo for unlawful behaviour. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus They rush you and make their websites look just enough like they could be official ticket sellers. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. 2.2 Registration. 4.1 Double Posting and Removal of Tickets. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. If You do not qualify, do not use the Services. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. 2.4 Listing. She warns other event goers to avoid Viagogo at all costs. Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Performance & security by Cloudflare. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. 5.2 Violations, Termination and Suspension. Contact Viagogo directly - raise a complaint & request a full refund. 4.3 Sellers Shall Not Include Promotional Material with Tickets. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. Please note this does not include any sales or value added tax that may be payable on viagogos fees. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. We made the case to Google Australia that Viagogo is still up to its old tricks. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. When We receive an offer by bank transfer, We will check to see if the bank account is valid. For a list of these situations see These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. 4.2 Stolen Property. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Spain, the UK and Australia. It didn't. Until recently, the final cost price of a ticket . Get the latest product reviews, money-saving tips and more. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). We may investigate complaints and violations of our policies. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. FanFair Alliance - Ever get the feeling you've been cheated? 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